Terms of Service

These Terms of Service ("Terms") govern your access to and use of TradelyHQ ("Service"), provided by [Operator Legal Name] ("we", "us"). By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.

1. Account & Eligibility

You must be at least 18 years old and authorized to bind the organization you sign up on behalf of. You are responsible for keeping your credentials secure and for all activity under your account. Notify us immediately at support@tradelyhq.com if you suspect unauthorized access.

2. Subscription & Billing

Paid plans are billed on the schedule shown at checkout. Fees are non-refundable except where required by law. Failure to pay may result in suspension or termination of the Service.

All prices are listed and charged in United States Dollars (USD). The Service is currently offered to subscribers based in the United States. Customers in other jurisdictions may experience currency-conversion fees from their card issuer; we do not absorb those.

We may change subscription pricing on at least 30 days' notice. Existing paid subscribers retain their original price for the duration of their then-active subscription term; renewals and new subscribers are subject to the current price.

3. Your Data

You retain ownership of all data you upload ("Customer Data"). You grant us a limited license to process Customer Data solely to provide and improve the Service. Our handling of personal data is described in the Privacy Policy and (for business customers) the Data Processing Addendum.

4. Acceptable Use

You may not:

• Use the Service for any unlawful purpose or to violate third-party rights
• Attempt to bypass authentication, rate limits, or other security controls
• Reverse-engineer, decompile, or attempt to extract source code (except as permitted by law)
• Resell, sublicense, or use the Service to compete with us
• Upload malware, send spam, or use the Service to harm others

5. Service Availability

We aim for high availability but do not guarantee uninterrupted service. We may perform scheduled maintenance and will provide advance notice when feasible. We are not liable for downtime caused by third-party providers (including but not limited to hosting, payment processing, accounting integrations, or email delivery).

6. Intellectual Property

The Service, including all software, designs, and documentation, is owned by us and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Service during your subscription.

7. Termination

You may cancel your account at any time. We may suspend or terminate your access for material breach of these Terms or non-payment after notice. On termination you may export your data within 30 days using the in-product export tools; after that we may delete it per our Privacy Policy and Data Processing Addendum.

8. Disclaimers & Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM. WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS OR DATA.

9. Indemnification

You agree to indemnify and hold us harmless from claims arising out of your use of the Service in violation of these Terms or applicable law.

10. Governing Law

These Terms are governed by the laws of [State/Country to be determined by counsel]. Disputes will be resolved in the courts of [Venue].

11. Changes

We may update these Terms from time to time. Material changes will be communicated by email or in-app notice and will require re-acceptance to continue using the Service.

12. Acceptance of Completed Work

When a Work Order is marked Complete by your service provider, you have three (3) business days to either:

• Electronically sign the completion confirmation in the client portal, OR
• Request a reopen with a stated reason.

If neither occurs within that window, the work is deemed accepted and the Work Order is treated as final for invoicing, payment, and dispute-resolution purposes. The Service records this as a "signature waived" event in the audit trail — your signature is never forged or synthesized on your behalf, the record correctly shows that no signature was captured and that the deemed-acceptance period elapsed.

You can change this default in your account settings (Owner only) or by written agreement with your service provider. Any such modification overrides the 3-business-day default for Work Orders created after the change takes effect.

13. Contact

Questions: support@tradelyhq.com.