For clients
Your contractor invites you.
Clients don't sign up directly. The contractor servicing your facility adds you to TradelyHQ — once you're in, you can submit new work orders, comment, request quotes, and download invoice PDFs for your AP team — all tied to the right sites. Working with more than one contractor on TradelyHQ? Each one invites you and they all merge into a single login.
How to get added
- Find out which of your maintenance contractors uses TradelyHQ (or ask the contractor you trust most to switch — TradelyHQ self-serve signup is a 5-minute setup for them).
- Ask them to invite you. They go to Clients → Invite Client in their admin portal.
- You'll get an email from TradelyHQ with a secure sign-in link.
- Click the link in that email. It opens tradelyhq.com/app and asks you to choose your own password, and you're in.
- You'll land in a portal where you can submit new work orders, comment on existing ones, request quotes, and download invoice PDFs for your AP team — all tied to your sites and your account. Plus owner-only Reports if your contractor enables that.
What you get in the client portal
- Live status updates on every work order your contractor is running for you
- Photos + tech notes + completion reports as they come in from the field
- Invoices + outstanding balance for your account, with one-click pay
- Locations management — keep your site list current, lockbox codes, etc.
- Owner-tier Reports: spend by location + repeat-issue detection (if your contractor grants it)
- Submit new requests directly to your contractor without an email round-trip
Working with more than one maintenance shop on TradelyHQ? Each shop invites you to their portal — you accept once and they all show up in the same merged Work Orders list under a single login. A chip strip across the top lets you filter the list down to one contractor at a time. When you open a new request, the form has a Send to: [contractor] picker so the right shop gets the job from the start.