Forgot your password
No problem — it happens to everyone. Here's how to get back in:
- Go to the sign-in page
- Click "Forgot password?" below the password field
- Type the email address you use to sign in and click Send
- Check your inbox — a reset email arrives in about a minute (check your Spam folder if you don't see it)
- Click the link in the email, choose a new password, and you're back in
If you have two-step verification turned on, you'll be asked for the 6-digit code from your authenticator app the next time you sign in.
Change your password while signed in
If you remember your current password and just want to change it, you don't need the reset email at all.
- Tap your name (top-left on desktop, or open the More menu on mobile)
- Choose Change Password
- Type your current password and the new one, then click Save
Your new password needs to be at least 10 characters and include a letter and a number.
First time signing in after an invite
If someone on your team invited you, you'll get an email from TradelyHQ with a secure sign-in link. There's no temporary password to copy.
- Open the email and click the link.
- You'll be asked to choose your own password right away.
- That's it — you're in. Use that password every time after.
If the reset email doesn't show up
- Check your Spam or Junk folder
- Make sure the email you typed is the same one you use to sign in (typos won't get a reply)
- Wait a full minute, then try again
- If it's been more than 5 minutes and nothing has arrived, contact support and we'll help you in