Sometimes DGI rejects an invoice instead of authorizing it. When that happens, your client never sees it, nothing is sent to them. The invoice sits with a red Rechazada label until you fix it and try again.

How to tell what went wrong

Open the invoice. TradelyHQ tells you in plain language why it was rejected. It's almost always one of these:

"DGI doesn't recognize the RUC or DV"

Your client's RUC (their tax ID) or DV (check digit) is wrong or doesn't match what DGI has on file. Open the client, re-enter the RUC and DV exactly as they appear on the client's own tax paperwork, save, then click Reintentar on the invoice.

"There's a line with the wrong tax rate"

One of your invoice lines has the wrong ITBMS rate picked (7%, 10%, 15%, or Exento). Go back to the flagged line, pick the correct rate, and retry.

"The fiscal address is missing or incomplete"

Your business address (Provincia, Distrito, Corregimiento) isn't fully filled in, or it's missing on the client's record if the client is a company or government entity. Go to Configuración → Facturación electrónica (DGI) and fill in the missing fields, or open the client and fill in theirs, then retry.

A different message

If you see a message that isn't one of the three above, review the details on the invoice, fix what looks wrong, and retry. If it keeps rejecting for the same reason, email us and we'll sort it out with you.

Good to know

A rejected invoice is completely safe. It never reaches your client until DGI authorizes it. You can fix it and retry as many times as you need.